Once payment has come through, we will pack your order and get it out as soon as we can. In the case of Royal Mail items, they will likely go on the same day that you pay if it's before 2pm but in some cases we can get an order out even if it's paid for at 4pm (no promises though). If an order is going out by courier, then we'll log the parcel with the courier and it will either be collected the following day or if it was too late in the day, the day after that. We will not be having courier items collected from us at weekends.
If you log in to see the status of your order, the chances are that it will only ever say Processing. This is because the only option we have to change it to is Delivered, which is a bit pointless. So if you want to know for sure if something has been posted, just ask.
Postal services
We use Royal Mail for lighter items (usually under 1kg) and a courier service for items 1kg or over. There is no hard and fast rule, but that is roughly how we do it.
Cleared payment
A payment is considered "cleared" after the money from the buyer has been deposited into the seller's account. If the buyer pays by PayPal, the payment may clear immediately. However if the buyer pays by cheque or money order, it may take several days.
Estimated delivery time
Delivery times will of course vary depending on where you are, the service we've used and how busy the delivery people are. We have no control over this, all we can do to speed things up is dispatch items as quickly as we can, so we do.
Returns
Faulty items accepted within 14 days of receiving it. We aim to make sure your experience with us is positive. If you should need to return an item, please supply your name & address and a brief description of the fault. Please don't just send something back unannounced, if you could let us know in advance, it really helps.
Check size first and ask for measurements if not sure.